Automating Privacy Compliance: Streamlining DSAR Management for Global Efficiency
We cut a Pharma client’s DSAR processing time via automation by 50%, saved $460K, and freed 45+ teams from manual Excel – all while boosting global collaboration and ensuring regulatory compliance.
The Business Opportunity
A major pharma client came to us with a clear goal: get rid of the manual grind behind responding to DSAR (Data Subject Access Rights) requests. We helped them automate the entire process – connecting with existing systems to define what data was in scope, while automatically generating tickets for support teams to dig into the right assets.
Inspired Consulting
Stone brought in a Transformation Owner to keep things moving and connected – making sure the OneTrust privacy platform integrated seamlessly with both the scoping and ticketing systems. We also led UAT to make sure everything worked as expected and supported change management to help the teams hit the ground running once the automated solution went live.
Meaningful Results
We helped cut the time country/sector DRIs spent managing DSARs in half – freeing up the equivalent of 2 full-time roles and saving the company $460K globally. On top of that, we wiped out the manual, Excel-based busywork for more than 45 DRIs, streamlining data source maintenance and letting teams focus on what matters. And because the solution was built with compliance in mind, the company is now better protected from regulatory risk, fines, and potential hits to its reputation.
Why We Loved This Project
Working as a global team meant real-time collaboration across time zones—and it paid off. The client now has a faster, more consistent way to handle privacy requests across the entire organization, with everyone pulling in the same direction. Along the way, the Privacy Team built strong partnerships with tech teams across the business—turning them into active players in the solution, not just bystanders.
