Supporting Employee Engagement of Scientific Communities Through Leadership Enablement
Developed Strategies to Support Leadership-Driven Employee Engagement.
The Business Opportunity
Our client is the leadership team driving the manufacturing science and technology of multiple large and small molecule drugs in the Advanced Therapies spaces. Many parts of the organization must operate in very short cycle times to produce individual patient-specific drugs and to deliver them in a timely manner. The organization had experienced multiple structure and leadership changes, combined with a daily urgent pace in a highly matrixed organization. Engagement scores showed these challenges, so the client sought out a partner to develop strategies to strengthen the organization’s engagement, teaming, and communications.
Inspired Consulting
Our team interviewed the leadership team, HR Lead and the culture lead to understand strengths, challenges, and priorities. We created a prioritized plan combining bespoke interventions with ongoing engagement experiences. We developed a Town Hall Playbook and revamped the forum to be more in-tune with the people. We coached the leader and leadership team with actionable behaviors and habits to drive engagement. Capability-building in priority human skills helped the team to better navigate their roles. A vision and value initiative with the leadership team enabled them to define their purpose, capabilities and role for clarity and confidence. Efforts like All Hands experience design and thoughtfully crafted communications complemented the targeted interventions.
Meaningful Results
Engagement scores jumped across nearly all areas inside of year, and survey participation increased by >30%. Leadership has adopted habits and language to better lead change and engage their teams in meaningful ways. Communications and engagement strategies and plans shifted efforts from rushed to planned and intentional for greater impact. The leadership team is now aligned on the organization’s purpose, value proposition and capabilities; and can confidently, consistently communicate to stakeholders. We continue to partner on engagement priorities and deliver coaching to leadership.
Why We Loved This Project
We are sought out as advisors and coaches towards very senior leaders who value our recommendations, coaching and outside-of-the-box thinking. Their day-to-day activities involve continuous fire drills and ongoing alignment needs with their partners, which does not allow much time for strategy towards employee engagement. The leaders have been very open to feedback, but also candid on what will work for the organization and what won’t. We are using an iterative, agile approach to developing communications and delivering experiences, and updating our plans accordingly so that we can move the needle forward for employees to feel supported and heard.
