Supporting Employee Engagement of Scientific Communities Through Leadership Enablement
We developed strategies to support leadership-driven employee engagement.
The Business Opportunity
Our client is the leadership team supporting the manufacturing science and technology of multiple large and small molecule drugs in the Advanced Therapies spaces. Many parts of the organization must operate in very short cycle times to produce individual patient-specific drugs and to deliver them in a timely manner. As such, the employees face challenges with burnout and overall engagement. With low employee survey scores and feedback that indicated leadership support needs, the client sought out a partner to develop strategies to help improve the organization’s ongoing communications and employee engagement activities.
Inspired Consulting
Our team conducted interviews with the leadership team, HR Lead and employee survey representative to understand current challenges and pain points. We quickly identified communication and engagement forums and continuous improvement opportunities. In addition, we developed a plan for regular support towards Town Halls, Offsites, and Capability Trainings. The overall goal was to develop messaging with a supportive and motivating tone from leaders to employees on a consistent basis. Strategies highlighting leader-driven engagement through regular recognition, employee well-being and celebrations of the team were instituted and well-received.
Meaningful Results
We are currently continuing to support this organization with the creation of structured activities to support the ongoing boost of engagement. Already the leadership has collected positive feedback that the recognition of team members during town halls, and the introduction of topics focused on work-life balance are well-received and appreciated. We are continuing to build momentum towards clarity of ways of working within the organization and with the partners in the manufacturing and Supply Chain space by creating a vision statement and overview of key offerings to drive alignment across teams.
Why We Loved This Project
We are sought out as advisors and coaches towards very senior leaders who value our recommendations, coaching and outside-of-the-box thinking. Their day-to-day activities involve continuous fire drills and ongoing alignment needs with their Supply Chain partners, which does not allot much time for strategy towards employee engagement. The leaders have been very open to feedback, but also candid on what will work for the organization and what won’t. We are using an iterative, agile approach to developing communications and updating our plans accordingly so that we can move the needle forward for employees to feel supported and heard.
