Transforming a Global Healthcare Company to a Product Management Model
We helped our client improve speed, engagement & satisfaction through a tailored product management transformation focused on education, coaching & enablement.
The Business Opportunity
A leading global healthcare company sought to transition from a traditional project-based approach to a product management model to enhance agility, customer focus, and innovation. Stone was engaged to design and implement a multi-year initiative to mature the organizational structure, people, and processes. We drove transformative change across hundreds of product teams through targeted education, coaching, and scalable tools, resulting in measurable improvements in delivery speed, employee engagement, and customer satisfaction.
Inspired Consulting
The healthcare company faced challenges typical of large, matrixed organizations. Challenges included: siloed operations, project-centric mindsets, inconsistent processes, and cultural resistance. To address these issues, the company wanted to focus on helping encourage adoption of the product management model by emphasizing cross-functional teams, iterative development, and customer-driven outcomes. Stone was engaged to implement the agreed upon framework and guide the transformation over two years.
Meaningful Results
By the end of the initiative, the healthcare company achieved significant results:
– Operational Efficiency: reduction in cycle time and decrease in time-to-market for new products
– Customer Impact: increase in NPS and growth in customer retention
– Employee Engagement: improvement in engagement scores, with majority of employees reporting clarity in roles and processes
Why We Loved This Project
Stone’s partnership with the global healthcare company demonstrates the power of a structured, scalable approach to organizational transformation. By leveraging a tailored product management model, we drove widespread adoption through education, coaching, and enablement, embedding new behaviors across hundreds of product teams. This case study underscores the importance of aligning leadership, empowering teams, and building sustainable systems to achieve lasting change at scale.
