Transforming a Global Medical Device Manufacturer Through Product Coaching
We helped our client improve service accessibility, stakeholder satisfaction and operational efficiency through a tailored product management transformation focused on education, coaching and enablement.
The Business Opportunity
A global medical device manufacturer partnered with Stone to transition to a product management model to enhance innovation, accelerate time-to-market, and improve collaboration between product and platform teams. We provided intensive coaching to drive alignment and new behaviors across both product and platform teams. Stone embedded coaches to bridge gaps, foster cross-functional collaboration, and embed a tailored product management framework.
Inspired Consulting
The medical device manufacturer produced a unique heart recovery device supported by underlying software and hardware platforms. However, the organization faced challenges such as disconnected teams, project-driven mindsets, complex dependencies, cultural barriers and evolving regulatory requirements. To address these issues, the company aimed to adopt a product management model emphasizing cross-functional ownership, iterative development, and alignment between product and platform teams.
Meaningful Results
As a result of Stone’s work, the client realized the following benefits:
– Operational Efficiency: 25% reduction in cycle time and 30% increase in platform reuse rate.
– Customer Impact: 18-point increase in CSAT and 15% faster time-to-market for new solutions.
– Team Synergy: 20% improvement in collaboration scores, with 85% of employees reporting better cross-team alignment.
Why We Loved This Project
Stone’s coaching-centric partnership with the global medical device manufacturer demonstrates the power of intensive, hands-on guidance in driving a product management transformation. By prioritizing coaching to align product and platform teams, the initiative overcame silos, regulatory constraints, and cultural barriers, embedding a collaborative, user-centric model. This case study highlights the critical role of coaching in fostering cross-functional synergy and delivering lasting impact in a complex, global organization.
